Contact support
Can't find an answer in the Help Center? Reach out to our support team.
Contact support
Can't find an answer in the Help Center? Reach out to our support team.
How to contact us
Email: support@getspiceful.com
We typically respond within 1–2 business days.
What to include in your message
Help us help you faster by including:
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Your account email — The email you use to sign in to Spiceful.
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What you're trying to do — "I'm trying to import a recipe" or "I'm trying to upgrade to Premium."
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What's happening — Describe the issue clearly.
- What error message do you see (if any)?
- What did you expect to happen?
- What actually happened?
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What you've already tried — Let us know if you've tried any troubleshooting steps.
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Device and platform info (if relevant):
- Web: Browser (Chrome, Safari, etc.) and device type
- Mobile: iOS or Android, device model, app version
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Screenshots (optional but helpful) — A picture of the error can save a lot of back-and-forth.
Common issues to check first
Before contacting support, try these resources:
- Recipe import problems: Recipe import not working
- Billing/subscription issues: Troubleshooting billing issues
- Image upload problems: Images not uploading
- Grocery merge issues: Grocery list not merging as expected
What we can help with
- Account issues (login problems, account recovery)
- Billing questions (charges, refunds, subscription changes)
- Bug reports (something isn't working correctly)
- Feature questions (how to use a feature)
- Data requests (exporting your data)
What we can't help with
- Recipes from specific websites (we can't control what other sites do)
- Transferring data between different Spiceful accounts
- Recovering deleted recipes (once deleted, they're gone)
Response times
- General inquiries: 1–2 business days
- Billing issues: Priority response, typically same or next business day
Privacy note
We take your privacy seriously. Support conversations are confidential, and we'll never share your information with third parties. See our Privacy Policy for details.
Thanks for using Spiceful! We're a small team and we read every message.